As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Excellent! I take the time to listen and reflect back to ensure that I am providing the best care possible. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. We are all human with our weaknesses, so don't be afraid to share yours! I also dislike when the morale of the lab is low. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Why Do You Think You Are A Good Fit For This Company? Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. ", "I am happy with what I do as a pharmacy tech. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. ", "I have the basic procedural skills for this team position. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. There is a balance between allowing normal emotion and allowing it to impact your work. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. ", "My position at Kaiser is a Radiology Physician Assistant. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". When have you had to adapt to change in the workplace? ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I have been responsible for maintaining supplies on the general surgery ward for five years. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I like to manage my time to finish my projects on time. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. One for the clinic, one for me, and one for the patient. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Interview questions and answer examples and any other content may be used else where on the site. "I am usually the 'ideas person' in team projects. I document all necessary information as soon as possible so that the record is up to date and accurate. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Discuss with the interviewer what you would expect for compensation if offered this position. Balancing empathy with honesty is key when communicating bad news. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. "In my current role there is a lot of staff turnover when it comes to our management team. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. At Kaiser Permanente, integrity is held in the highest regard. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "No problem. Submit as soon as possible so that you will have more time to gather the required supplemental documents. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. What makes you want to give back to your community? ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I discussed with hospital credentialing and became the first PA proctor in our Heath system. I believe that, if asked, my colleagues and supervisor would say the same about me. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. ", "I am happy to hear that Kaiser Permanente values long-term relationships. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. One of the toughest parts of communication can be delivering bad news to people with whom you work. When I enjoy what I do it doesn't feel like a chore. This process helped make our project a success in the end. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Ultimately the patient understood and the procedure was finally completed.". Your version of customer service sounds warm, welcoming, and caring. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. ", "I was helping a customer once who came to pick up her injectable prescription. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "I was working in a clinic where the primary population was low income. These are exactly the steps that an interviewer would be looking for. ", "As a certified pharmacy tech, I have to continue learning. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. . Image source: Times Herald. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. This is a great start! It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. We wanted to create a resolution with this person. How to nail an interview with a chatbot - Fast Company Kaiser Permanente Customer Service Specialist Interview Questions It's great that you are working on asking for help from a variety of people when needed. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. "My customer service skills with my patients are definitely one of my strengths. My idea was to talk to users of EHR systems at all levels. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I strive for perfection too often, which causes unnecessary stress for myself. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I indulge in the things that make me happy on my time off. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. The application opens in early May. Interview Guidelines - Kaiser Permanente Career Planning This is one of the reasons I have applied with Kaiser Permanente. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Great work giving your example and then highlighting how you corrected the error. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Find additional company focused interview questions by practicing from one of our industry sets. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I was tasked with spearheading a task force. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Write a thank you note or email to all your interviewers. Dates shown above are approximate. We had in services to help us prepare. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I hope to involve them in various Kaiser community volunteering opportunities.". The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Most Asked Kaiser Permanente Interview Questions and Answers Upon first taking the call, the patient was name calling and yelling. Very good answer! I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Borja estimates that. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Health benefits. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. By consistently rejuvenating in this way, I can give even more energy when I am at work. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. She's fortunate to work from home, and makes about $32/hr w/ no degree. My weakness is taking on too much and not delegating. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. As the manager, I knew I could not let this behavior continue. Does it help you build trusting relationships with community members? ", "I think my weakness is that I take too much to do. In addition to this podcast, I also subscribe to a couple of industry blogs. Learn more here. Contact us here. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. I volunteer with their organizations in various roles. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel.